Privacy Policy
Last updated: March 2026
This Privacy Policy describes how Petfolia ("we", "us", or "our") collects, uses, and shares your personal information when you use our service.
1. Data Controller
Petfolia is the data controller responsible for your personal information.
2. Data We Collect
2.1 Account Information
- Full name
- Email address (for login and communication)
- Password (encrypted)
- Phone number with area code
- Address (street, number, complement, neighborhood, city, state, ZIP code)
2.2 Pet Information
- Pet name, species, breed, sex
- Birth date, weight
- Photos
- Medical records (vaccines, appointments, medications, reminders)
- QR code ID
2.3 Usage Data
- Login date and time
- IP address
- Browser type and version
- Pages visited within the platform
3. Public vs. Private Data
📢 PUBLIC DATA (Visible via QR Code)
The following data is PUBLIC and accessible to anyone who scans your pet's QR code:
- Your full name
- Your phone number
- Your city and state
- Pet's name and photo
🔒 PRIVATE DATA (Never Shared)
- Email address
- Complete street address
- Medical records
- Password
| Data | Visibility | Purpose |
|---|---|---|
| Name | PUBLIC (QR Code) | Contact for pet return |
| Phone | PUBLIC (QR Code) | Contact for pet return |
| City/State | PUBLIC (QR Code) | Geographic location |
| PRIVATE | Login and notifications | |
| Street Address | PRIVATE | Optional profile information |
| Medical Records | PRIVATE | Pet health management |
4. Legal Basis for Processing (LGPD)
We process your data based on:
- Consent: You explicitly consent to public data sharing by using the QR code feature
- Contract: Processing necessary to provide the service you requested
- Legitimate Interest: Facilitating lost pet recovery
- Legal Obligation: Compliance with Brazilian and international laws
5. How We Use Your Data
- Provide and maintain the Petfolia service
- Create and manage your account
- Generate QR codes for pet identification
- Display public contact information when QR codes are scanned
- Send service notifications and updates
- Improve our service and user experience
- Prevent fraud and ensure security
6. Data Sharing
We share your data only in the following situations:
- Public QR Code: Name, phone, and location are publicly accessible via QR code scan
- Service Providers: Supabase (database hosting), Locaweb (web hosting)
- Legal Requirements: When required by law or legal process
- Pet Transfer: When you transfer a pet to another user
We NEVER sell your data to third parties.
7. Data Security
We implement security measures including:
- Password encryption
- HTTPS/SSL encryption for data transmission
- Row-level security (RLS) in the database
- Regular security audits
- Restricted access to personal data
8. Data Retention
- Account data: Retained while your account is active
- Pet data: Retained until you delete the pet or account
- Deleted data: Removed within 30 days, except where retention is required by law
9. Your Rights Under LGPD
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Revoke Consent: Withdraw consent at any time (by deleting your account)
- Anonymization: Request anonymization of your data
- Information: Know which entities have access to your data
- Oppose: Object to data processing
10. Cookies and Tracking
Petfolia uses essential cookies for authentication and session management. We use localStorage to save language preferences and maintain your session.
11. International Data Transfers
Your data is stored on servers located in the United States (Supabase) and Brazil (Locaweb). We ensure adequate protection measures are in place for international transfers.
12. Children's Privacy
Petfolia is not intended for children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
14. Contact & Data Protection Officer
Para dúvidas ou exercer seus direitos sobre dados, use nosso formulário de contato:
Tempo de resposta: Até 15 dias úteis
Summary: Petfolia makes your name, phone, and location PUBLIC via QR code to help return lost pets. All other data (email, address, medical records) remains PRIVATE. You can delete your account and data at any time.